FQA
Frequently Asked Questions
What product details should I check before ordering?
Please review the product description, dimensions, materials, and care instructions where provided. For furniture and larger items, measure your space before placing an order.
Are the items shown in lifestyle images included?
Please refer to the product description for what is included with your purchase. Do not assume that surrounding furniture, accessories, or decorative items shown in a lifestyle image are included.
Will the product look exactly like the photos?
Colors may appear slightly different depending on your screen settings and lighting. Please use the product description and specifications alongside the images when choosing an item.
How should I clean and care for my items?
Follow the care instructions provided with the product or on its product page. Different materials may require different cleaning methods.
Do your products require assembly?
Assembly requirements vary by item. Please check the product description and any included instructions before getting started.
Where can I find shipping information?
Please review our Shipping Policy for information about delivery. If you have a question about a specific destination or order, contact us using the details on our Contact Information page.
Can I change or cancel my order?
If you need to request a change or cancellation, contact us as soon as possible with your order number. Please review the applicable cancellation terms, as a request may not always be possible.
How do I request a return or refund?
Please review our Return and Refund Policy for eligibility, conditions, and instructions before sending an item back.
What should I do if my item arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the item and packaging so the issue can be reviewed.
How can I contact you?
You can find our contact details on our Contact Information page. For order-related questions, please include your order number.